Are you passionate about client success and seeking a unique opportunity within one of the most rapidly changing industries? We are on the brink of launching a new security product and need talented individuals like you to join us at this pivotal moment.

About Us

Digital Risk Inc. is an Online Exposure & Risk Assessment solution provider. We help organizations take control of digital footprint risks to protect the businesses they’ve built. We do this by uncovering online exposures, indicators of data breaches, and impersonations related to executives and employees. As we bring our groundbreaking product to market, your contributions will be instrumental in shaping the future of our company and the security industry.

About the Role

The Customer Support role is focused on providing a high standard of exceptional customer care and service. You will work directly with clients answering technical support inquiries and performing troubleshooting in a quick, professional manner. You are empathetic, tech savvy, and always seek to expand your knowledge and find solutions to complex problems. You possess excellent communication skills, a high degree of initiative, and the ability to gather and share feedback through relevant channels.

Core Job Duties and Responsibilities:

• Execute client support requests with urgency and professionalism.
• Debug issues as the first level of investigation prior to consulting the Technology team. 
• Conduct technical investigations throughout the customers’ lifecycle, in collaboration with the Customer Experience team members as needed.
• Make direct calls to clients and/or third-party contacts as needed.
• Conduct tier 1 technical support for integrations acting as the first line of support for Customer Experience team members.
• Escalate issues to the Technology team and/or Support Tier 2 when necessary. 
• Perform necessary follow-up to ensure technical issues are resolved.
• Partner with Sales and Accounts & Partnerships to assist existing with troubleshooting and meeting technical needs.
• Gather customer feedback and share with Support, Team Lead/Senior Support Representative as well as other  teams.
• Contribute to and maintain the internal knowledge base.
• Perform other duties, projects, or initiatives as assigned.

Requirements:

• Post-secondary degree, diploma or certificate in business, customer success, account management, or a related discipline.
• 1-2 years of experience in a Customer Support related role. 
• Strong written and verbal communication as well as interpersonal skills.
• Highly organized with the ability to manage changing priorities.
• A passion for creating a memorable customer experience.
• Dedicated team-player who thrives in a fast-paced environment. 
• Highly intuitive, receptive to feedback and has a contestant desire to learn and improve. 
• Self-motivated with the ability to work well independently. 
• Strong interpersonal, organizational, and problem-solving skills. 
• Proven ability to coordinate multiple competing priorities.

How To Apply:

Please send your cover letter and resume to hr@digitalriskinc.com with “Customer Support Application” as the subject line.